Company Information

Contact Information

Alexa Brands, LLC
Chicago, IL 60654

312-275-7822 fax

Shipping Policy

All orders are shipped within 3-4 business days. Please allow up to 7 business days for fulfillment.

We use the following carrier to deliver our orders: USPS

Shipping and Handling
Shipping is FREE up to 2 units! (additional charges apply after 2 units). All orders are shipped via USPS.

Back Orders
We will notify you if an item goes on back order. When the item becomes available we will ship the order within 24 hours.

Payment Policy

We accept the following methods of payment.

Credit Cards (Visa, Master Card, American Express, Discover)
Debit Cards

Credit Card Charges
Your debit or credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your debit or credit card will be refunded.

Return and Refund Policy

How to return an item.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the defected item within 14 days of purchase. 

1. Please email us at to request a refund and we will assign you a return # and provide return address. Buyer pays return shipping.

Return Exceptions
Items cannot be returned if it is opened or without a return #.